FAQs

We believe in bedding that is as soft on the earth as it is on your bed. The old-fashioned textile industry has spent years consuming tons of water, harming animals, and polluting our oceans and air with toxic chemicals. We’re here with a fresh start: home goods that are earth-friendly, skin-friendly, cruelty-free, and super-soft. Because we think a comfy night’s sleep is even comfier when it doesn’t harm the environment.  

We’re committed to using sustainably-produced fibers and recycled fluff, but that doesn’t have to mean a compromise on comfort. We don’t only choose materials because they’re better for the planet than the more traditional options, but because they just plain feel better, too.

Learn more about our mission.

Wash Instructions: 

Cloud Comforter- All Season

Machine wash cold (large commercial washers work best!) with your favorite pro-planet detergent and hang to dry. You can certainly dry the Cloud in your drying machine - if is a larger format machine and the Cloud fits comfortably. If it's too snug, we encourage you to hang dry the Cloud, so as to avoid potentially damaging the comforter.

To cut down on washes, we recommend spot cleaning with non-bleach cleaners like baking soda, or placing the Cloud in one of our machine-washable duvet covers.

Cloud Comforter- Winter Weight

The Winter Weight Cloud Comforter is dry clean only. We recommend using a duvet cover that can be washed regularly to help keep your comforter fresh and protected.

Breeze Comforter

We recommend use of a duvet cover, which you can wash regularly. The Breeze comforter itself is not designed for washing machines. Spot clean, or when needed, dry clean your Breeze Comforter.

Cloud Pillow

For best results, use a pillowcase (which you can wash regularly). If necessary, spot clean or dry clean the pillow for longest lifespan.

Cloud Cooling Pillow

Cover can be removed and machine washed on warm, and tumble dried on low. Do not wash inner core pillow or foam.

It is recommended that all sheets and duvet covers be washed before initial use.

Breeze Sheets and Duvet Covers

Machine wash cool using a mild detergent. Tumble dry low. 

Supima Cotton Sheets

Machine wash cool using a mild detergent. Tumble dry low. 

Belgian Linen Sheets

Machine wash cool using a mild detergent. Tumble dry low. 

Plushy Mattress Protector

Machine wash cold (large commercial washers work best!). Tumble dry low. 

A mattress protector shields your mattress from spills, dust and allergens. We recommend washing it once per season.

Yes! Our Eucalyptus fabric is made from lyocell, a man-made cellulosic fiber derived from sustainable wood sources like eucalyptus and harvested from sustainably managed forests. When processed into fiber, all essential oils are removed. This makes it safe for pets, children, and those with sensitive skin!

We use GRS-certified 100% recycled polyester made from BPA-free, PET plastic water bottles in both our signature fluffy fill and our recycled polyester fabrics. While we strive to use recycled plastics in every possible application, some of our filled goods such as comforter ship vacuum-sealed in a high-strength virgin plastic that minimizes their shipping footprint.

Nope! We don’t support the cruel live-plucking of birds required to harvest down. We don’t use any animal products in anything we make.

Yes, all of our products are vegan. We are cruelty-free and never use animal by-products. 

No. Our signature Eucalyptus fabric is made from lyocell, a man-made cellulosic fiber derived from a combination of eucalyptus and other wood pulps. The fibers we source for our products have FSC® and PEFC™ certifications for their sustainable forestry practices, but because lyocell is a man-made fiber, it cannot be organic.

We aim to share everything you need to know about our products on their individual pages, but if you still have questions, just reach out to us at [email protected].

Once an order has been placed, we’ll make every effort to accommodate changes or cancellations before fulfillment begins. However, we cannot guarantee changes once your order is processing.

If you no longer need the items you purchased, please reach out to [email protected], and our team will be happy to help you begin a return.

Within 1-2 business days of placing your order, you’ll receive a shipment notification email with a tracking number letting you know your order is on its way. If you don’t receive one, please check your “promotions” or “spam” folder, since sometimes it can end up there.

The MD2025 sitewide sale is automatically applied at checkout for all customers—no promo code needed.

Please note that only one promotion can be applied per order. If another promo code is entered, the MD2025 sale discount will be replaced.

Of course! All they need to do is reach out to [email protected] with their order number. Please note: All refunds will be processed as store credit only and item(s) will need to be returned within 50 days of purchase. Once the return processes, they can use store credit at their leisure—it never expires!

• Head to our Comfy Gift Card page and choose the dollar amount you’d like to give.
• Add your gift card to cart.
• Complete checkout and watch your inbox for 1) a Buffy order confirmation (note: this is not your gift card!) and 2) a second email (subject line: Your Comfy Gift Card is here!) containing your digital gift card along with easy instructions for forwarding the gift card to your giftee.

• Add comfy items to your cart.
• Enter your email address.
• Enter the 16 digit code into the gift card field.
• Wait for your new favorite bedding to arrive!

How can I check my gift card balance or add money?

Open your original gift card receipt email to see your current gift card balance. Unfortunately, you can’t add money to an existing gift card.

Gift cards are final sale and cannot be returned. You cannot use discounts or promo codes to purchase a gift card. You can use discounts and promo codes to purchase Buffy products with a gift card (just as you would with any credit or debit card).

We offer free shipping in the continental US via USPS, UPS, First Mile, OnTrac, or FedEx.

Please note: orders addressed to PO boxes are shipped via USPS and could take up to 10 business days to arrive. 

We also ship to Canada. All Canadian orders will require a payment at checkout for shipping costs. Duties and taxes are the responsibility of the customer and will be due upon arrival. Please allow up to 2 weeks for your order to arrive. Kindly note that we cannot refund original shipping fees on any international returns or shipment refusals.

Currently, we do not ship anywhere else internationally, but stay tuned!

All orders are shipped the next business day, Monday through Friday, excluding holidays. You’ll receive a shipment notification email with a tracking number as soon as your package is on its way.

We’re sorry you didn’t love it! Send us an email at [email protected] to initiate a quick and easy return.

Upon receiving your return in our shipping facility, we will process your refund within 3-5 business days. Please note that based on the card you used to make your purchase, the refund may take up to a month to show up on your statement.

Oh no, we want to make it right! If you received the wrong item(s), please email us at [email protected] and we’ll sort things out!

We never resell returned bedding. We donate gently used returns to local shelters and other charities. When items aren’t in condition to donate, we partner with textile recycling facilities. Our goal is for zero Buffy products to end up in landfills.

Unfortunately, all products listed on the Final Sale collection cannot be returned or exchanged.

Our At Home Trial lets you purchase Buffy products and experience them at home without being charged.

When you place your order, a temporary hold will be placed on your card, which may appear as “pending” or “processing.” This is to ensure your payment method is valid, but it will not actually post to the account until the end of the trial. Think of this as insurance to ensure the funds will be available at the end of the trial. The trial automatically ends 8 days after you place your order.

Rest assured, you have 50 nights from the time your order was placed to initiate a free return for a full refund. To start a return, send us an email at [email protected].

Please note the at home trial is not applicable for final sale orders or orders placed using Shop Pay, Apple Pay and Paypal at checkout.

After you place your order and opt in to our At Home Trial, a temporary hold will be placed on your card, which may appear as “pending” or “processing” depending on your bank or credit card. This helps us ensure the payment method is valid. At the end of your At Home trial, your card will be charged.

Please note the At Home Trial is not applicable for orders using Shop Pay, Apple Pay, Google Pay and Paypal at checkout.

We accept PayPal, Shop Pay, Apple Pay, and all major credit and debit cards including Visa, MasterCard, American Express, and Discover. Unfortunately, we cannot accept international credit and debit cards, checks, or money orders. 

Email Us

Support: [email protected]

Press: [email protected]

Returns: To initiate a quick and easy return, email [email protected].